100% Satisfaction Guarantee
If an item is received materially different from the auction listing and/or are damaged upon delivery, it qualifies for return or exchange on us. Prior to returning an item, the customer must obtain a Return Authorization from one of our representatives.
All items ship fully insured. To expedite your return, please keep all packing materials and proof of damage of the item and exterior packaging.
All sales are final. We do not issue refunds, accept cancellations, or allow exchanges to be made. On a case by case basis under extenuating circumstances, at our discretion, if we determine a refund is warranted, a 5% fee will be deducted from the refund. All shipping fees and international duty/tax are non-refundable. If in any instance a refund is granted, credit cards will be refunded in USD at the exchange rate effective at the time of the refund. The cardholder assumes all responsibility for any fluctuations in exchange rate and/or fees levied by their bank. In order for us to provide the best customer service, any concerns regarding orders must be received in writing within 30 days of placing the order or 15 days within delivery of the order.
Several types of goods are exempt from being returned:
– Gift cards
– Auction Items
– Sale Items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the warehouse it was shipped from.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].